Luck3 is committed to protecting the privacy and security of your personal information. This policy clearly explains how we collect, use, store, and safeguard your data as a member of our platform.
Your privacy is not merely a legal obligation — it is our moral responsibility to every member who places their trust in the luck3 platform.
All your personal data is encrypted using 256-bit SSL technology during transmission and stored on secure servers with high-level encryption. No unauthorised third party can access your information.
Luck3 only collects information that is strictly necessary to manage your account, process transactions, and comply with regulatory requirements. We never sell or rent your data to third parties for marketing purposes.
You have the right to access, correct, or request the deletion of your personal information at any time. luck3 provides a simple and transparent process for you to manage your own data.
Luck3's privacy practices comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards. We conduct periodic internal reviews to ensure ongoing compliance.
Luck3 employs a continuous security monitoring system to detect and prevent any unauthorised access attempts to your account. Instant notifications are sent whenever suspicious activity is detected.
Your personal data is retained only for as long as necessary for the stated purposes, or as required by law. Once the retention period expires, your data will be securely deleted from our systems.
Luck3 respects the privacy of every individual who uses our platform. This Privacy Policy is established to ensure you fully understand how your personal information is collected, used, stored, and protected when you interact with our website, mobile app, and all services we offer.
We believe that trust is the foundation of a healthy relationship between a platform and its users. That is why we are committed to being fully transparent about our data handling practices. Every privacy-related decision is made with the best interests and safety of our members in mind.
This policy applies to all users who register an account, use our services, browse the website, or download the luck3 app. If you disagree with any part of this policy, we recommend that you discontinue use of the platform.
Luck3 collects two main categories of information: information you provide directly and information collected automatically when you use our platform.
Information you provide directly:
Automatically collected information:
All data we collect is used solely for legitimate and necessary purposes to properly operate the luck3 platform. The following are the primary purposes for which your data is used:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account management and verification | Name, email, KYC | Contract performance |
| Processing deposits and withdrawals | Payment details | Contract performance |
| Fraud prevention and security | IP, activity logs | Legitimate interests |
| Legal and regulatory compliance | KYC, transaction records | Legal obligation |
| Customer service communications | Email, phone number | Legitimate interests |
| Platform improvement and analytics | Anonymised usage data | Legitimate interests |
Luck3 does not use your data for any purpose not stated in this policy. Should we wish to use your data for a new purpose, we will notify you in advance and, where required, seek your consent.
Luck3 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, under certain limited and controlled circumstances, we may share your information with the following parties:
All third parties working with luck3 are required to comply with strict data protection standards and may only use your information for agreed purposes.
Protecting your data is luck3's top priority. We implement a comprehensive range of technical and organisational security measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
Our security measures include:
Luck3 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the luck3 platform.
As a luck3 member and an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
You may ask us to correct any inaccurate or incomplete information in your account.
Under certain circumstances, you may request that we delete your personal information from our systems.
You may object to the processing of your data for specific purposes such as direct marketing.
You may request your data in a structured format for transfer to another platform where applicable.
Under certain circumstances, you may request that we temporarily restrict the processing of your data.
To exercise any of the rights above, please contact our privacy team through the channel listed in the "Contact Us" section. We will process your request within 30 business days. Please note that certain rights may be subject to specific conditions or exemptions under applicable law.
Luck3 does not provide services to individuals under the age of 18, and we do not knowingly collect personal information from minors. If you believe we have collected information from an underage individual without our knowledge, please contact us immediately so we can take appropriate action, including deleting the relevant information from our systems.
Luck3 has a strict age verification process during registration, and we conduct KYC checks to confirm that all members meet the minimum age requirement.
In the course of platform operations, your information may be stored or processed on servers located outside Malaysia. Where such data transfers occur, luck3 ensures that adequate protection mechanisms are in place, including:
By using the luck3 platform, you consent to the transfer of your information as described in this section, provided that appropriate safeguards are always in place.
Luck3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new regulatory requirements, or service improvements. Any significant amendments will be communicated to you via an in-platform notification or your registered email at least 14 days before the changes take effect.
The "Updated" date at the top of this page always reflects the latest version of this policy. We encourage you to review this page periodically. Your continued use of the luck3 platform after any amendments take effect constitutes your acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise your privacy rights, the luck3 Data Protection Officer (DPO) team is ready to assist you. Please contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 14 business days. For cases involving data deletion requests or urgent security breach enquiries, we will prioritise a response within 72 hours.
Create your luck3 account today and enjoy a gaming experience in a safe, fair, and transparent environment with world-class privacy protection.